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Order Search By Phone Number – Magento 2
The Phone Number Order Search for Magento 2 extension transforms your order management workflow by seamlessly integrating customer telephone numbers into your Magento admin order grid. This powerful yet lightweight module addresses a critical gap in Magento’s native functionality by allowing store administrators to view, search, filter, and sort orders using customer phone numbers directly from the standard order management interface.
When installed, this extension modifies the Magento admin Sales Order Grid by adding a new “Customer Phone” column that displays the telephone number associated with each order’s billing address (or shipping address, based on your configuration). This implementation requires no changes to your existing database structure or order processing workflow, as it utilizes data already captured during checkout.
Store administrators will immediately notice the new searchable phone column in the order grid, enabling them to:
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Search for specific orders by full or partial phone numbers
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Filter orders based on area codes or country codes
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Sort orders by phone number for organized customer outreach
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Quickly identify and group orders from the same customer based on their phone number
The extension’s admin configuration panel provides customization options allowing you to:
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Enable or disable the phone number display as needed
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Choose whether to display the phone number from billing or shipping address
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Adjust the column position within the order grid through the standard Magento column controls
No front-end changes are made, preserving your storefront’s appearance and performance while significantly enhancing your administrative capabilities.
Key Benefits
✅ Enhanced Customer Service – When customers call your support team, representatives can instantly locate all their orders by phone number without asking for additional information, reducing call times and improving customer satisfaction.
✅ Streamlined Order Management – Quickly identify and group related orders for more efficient processing, shipping, or customer follow-up.
✅ Simplified Contact Workflow – Contact customers about their orders with a single click, as their phone number is visible directly in the order grid without navigating to order details.
✅ Native Magento Integration – The extension uses Magento’s built-in UI components and follows all best practices for perfect compatibility with your admin workflow.
✅ Developer-Friendly Design – Built with clean, well-documented code that follows Magento coding standards, making it compatible with other extensions and future Magento updates.
✅ Performance Optimized – Designed with database efficiency in mind, the extension adds the necessary joins without impacting the performance of your order grid, even with thousands of orders.
Technical Specifications
Order Search By Phone Number – Magento 2
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Compatible with Magento Open Source (Community Edition) 2.3.x – 2.4.7
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Compatible with Magento Commerce (Enterprise Edition) 2.3.x – 2.4.7
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Supports PHP 7.4, 8.1, 8.2, and 8.3
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Follows Magento coding standards and best practices
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Regular updates to ensure compatibility with the latest Magento versions
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Lightweight implementation with minimal impact on system resources
Installation and Configuration
Installation is straightforward via Composer or manual upload. After installation, navigate to:
Stores > Configuration > MagoArab Extensions > Phone Order Grid
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Enable or disable the extension
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Select whether to display the phone number from billing or shipping address
No additional configuration is required – the phone number column will automatically appear in your order grid after installation and configuration.
Use Cases
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Customer Support Scenarios: When a customer calls about their order but doesn’t have their order number, your support team can immediately locate their orders using just their phone number.
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Order Follow-up Campaigns: Easily identify and contact customers by phone to follow up on recent orders, provide delivery updates, or offer complementary products.
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Fraud Prevention: Quickly identify multiple orders using the same phone number to detect potential fraud patterns.
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Delivery Coordination: Provide warehouse staff or delivery teams with quick access to customer phone numbers for last-minute delivery coordination.
Support and Customization
Our team provides comprehensive support for this extension and can assist with any customization needs you may have. Whether you need to modify the display format of phone numbers, integrate with a specific CRM system, or adapt the functionality to your unique business requirements, we’re here to help.
Experience the efficiency of phone-based order management – install the Phone Number Order Search extension today!
